How do I change or cancel my order?
Just send us an email to firstname.lastname@example.org or we are happy to help you out.
What types of payment do you accept?
We accept PayPal, Bancontact, iDeal and Credit Cards (Maestro, Visa, Master Card, American Express). All payments are secure and encrypted.
Which countries do you ship to?
Pretty much everywhere on planet earth.
How much does shipping cost?
Worldwide shipment for 10 euros only. Shipment within Belgium and The Netherlands cost 5 euros. This includes the cost for offsetting all CO2 emissions from shipment and handling.
How long does shipping take?
Depends on where you live. Between 1 to 4 working days. All international shipments are handled by DHL Express, which will even get your sunglasses to New Zealand within 4 days. Carbon neutral.
How long does it take to make my sunglasses?
We keep zero stock and will only start to make your sunglasses when you place your order. It takes about 2 days to 3D print, polish and carefully assemble your sunglasses, after which we will ship them to you.
Where is my package?
Did you order a package but have not received it yet? Send an email to email@example.com with your name and order number and we will check the status of your shipment.
Can I return or exchange my sunglasses?
Yes. We have a 100 day return policy. Want to exchange your sunglasses for another model? Changed your mind and would like to receive your money back? No hard feelings, we will refund the full amount including shipping costs.
To exchange or return your sunglasses, simple send an email to firstname.lastname@example.org with your request. We will then send you a return shipping label which you can attach to the box in which you received the product. A courier will then come and collect the package.
Is return shipping free?
Yes, it is. You have 100 days to change your mind and exchange or return the sunglasses. No questions asked. The product must be in the same condition as when you received it and in the original packaging.
My new sunglasses are damaged, now what?
We do our utmost best to make the best sunglasses in the world. If you have received a damaged pair of sunglasses by mail, then please send us an email at email@example.com, we will provide a free repair service, shipping included.
I accidentally broke my sunglasses, now what?
We provide a free repair service, even if you have broken your own sunglasses by accident, you just pay for the shipping costs. Send us and email at firstname.lastname@example.org to get in touch.
Do you have another question?
Just send an email to email@example.com, we are more than happy to answer any question you might have.
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